Job Title: Officer
Overview
- To provide an efficient and professional Operational car park and security service for the Trust under the direction of the Duty Car Park Security Supervisor.
- To act as a relief Car Park security supervisor.
- To undertake the active operational role as part of the Responsive Security Service under the direction of Duty Portering and Duty Car Park Security Supervisor.
- Respond to and investigate any incident where crime (or suspected crime) is being perpetrated on Trust Car Park areas.
- A key element of the post is to provide a high standard of customer care and service to ensure the correct impression of the Trust and the hospital.
NHS Banding
2
Salary
£18K to £19k
Formal Qualifications, education & training required
- Good basic standard of education (GCSE or Equivalent)
- Basic computer skills
- Certificate in Manual Handling
- Basic Life Support/ 1ST Aid Certificate
- NVQ Customer Care Level II (or similar)
- Certificate in Control & Restraint / Conflict Resolution
Essential skills and competencies
- 3 years’ experience within security and travel/parking
- Working knowledge of portering and car parking procedure and policy
- Dealing with complaints
- Customer care
- Working with car park operational systems and equipment
- Working knowledge of health and safety regulations
- Shift work (able to work unsocial/additional hours)
Desirable skills and competencies
- Understanding of car park and security routines
- Understanding of security policy, law and legislation
- Able to explain what makes an effective car park and security service
- Able to explain what makes an effective healthcare service
Essential experience
- Personal and social manner
- Personal motivation
- Able to act under own initiative/work alone
- Verbal and written communication skills
Job Title: Operational Security and Car Parking Manager
Overview
- The Operational Security and Car Parking Manager is responsible for the delivery of the Trust’s travel and transport strategy which includes management of roadways, car parking, operational security and the cashiers function.
- Working closely with the Trusts local security management specialists (LSMS) who will oversee security.
- The Cashier’s function will also have close associations with financial management.
- To line manage staff in the department ensuring manpower resources are efficiently managed to address the business needs within operational budget and liaising with the portering Coordinator when additional manpower resources are required for specific situations.
- Ensuring that the various security and car parking systems and databases are managed and used effectively and in accordance with standard operating procedures to ensure they support the Trust and that staff are able to carry out their duties of caring for patients.
- Effective and confidential communication is essential for the smooth running of the service and to give confidence in the services provided.
- The post holder will document Standard Operating Procedures (SOP) which will be developed and continually reviewed in conjunction with the LSMS, Support Services Manager, Portering Co-ordinator and the Telecommunications Manager.
- The post holder will demonstrate a high level of initiative in organising his/her own workload, making decisions and taking subsequent action.
- It is important the post holder has a clear understanding of the need for a high level of confidentiality and the protection of data.
- A key element of the post is to provide a high standard of customer care and service to ensure the correct impression of the Trust and the hospital.
NHS Banding
5 or 6
Salary
£24K-£37K
Formal Qualifications, education & training required
- Theoretical knowledge /education (Degree level or Equivalent)
- Certificate in Control & Restraint / Conflict Resolution
Essential skills and competencies
- 3 years’ experience within security and travel/parking
- Working knowledge of car parking procedure and policy
- Investigatory experience
- Dealing with complaints
- Customer care
- Management of security operational security systems (i.e. CCTV)
Desirable skills and competencies
- Understanding of NHS Strategy, legislation and policy (local and national) in relation to security and parking
- Able to develop service provision and quality assurance (local and national)
- Delivery of auditable, data collection and effective processes
Essential experience
- Personal and social manner
- Personal motivation
- Able to act under own initiative/work alone
- Verbal and written communication skills
Job Title: Transport & Car Parking Manager
Overview
- Ensure full compliance will all relevant regulations, guidance statutory requirements and legislation regarding Transport and Car Parking.
- These services must be delivered in a safe, effective and affordable manner and will require working with the staff at all levels within the organisation,
outside agencies such as Environmental Health, local Councils, service providers, sector experts and members of the public. - The job holder will have high levels of autonomy and the ability to act independently on areas within their fields of expertise.
- Key to the role is the ability to refine regulations into workable policies and procedures, to provide advice and guidance on them and training/education to implement best practice across the whole of the organisation.
- Control of budgets and delivery of income targets are key performance indicators for the role
NHS Banding
6
Salary
£31K-£38K
Formal Qualifications, education & training required
- Educated to Degree level – any degree, preferably 2:1 or above
- Masters Degree – any degree, preferably Science related subject or equivalent experience of working at that level in relevant discipline
Essential skills and competencies
- Ability to work with a high degree of autonomy
- Ability to influence
- Ability to liaise with staff at differing levels internally and externally
- Ability to work flexibly and adapt quickly to changes; to manage competing priorities
- Ability to communicate clearly and effectively verbally and in written format
- A customer focussed approach
Desirable skills and competencies
Ability to work influentially within a multidisciplinary team
Essential experience
Proven experience in dealing with external suppliers and
agencies in car parking settings, delivering training
Disclaimer
The salary banding for any NHS post has a clearly defined start point, and salary progression based on nationally negotiated pay scales (Agenda for Change). These bandings and pay points are widely available https://www.nhsemployers.org/pay-pensions-and-reward/agenda-for-change/pay-scales/annual
The agreed starting point for any post is at the bottom of the pay scale with annual progression until the top of the pay scale is reached. Candidates should expect to start on the bottom of the pay scale for the role they are considering unless they have previous directly related NHS experience in a similar role.
