Job Title: Domestic/Support Services Supervisor
Overview
To provide a flexible supervisory service throughout all areas of the Hospitals and Health Centres in accordance with Health & Safety, control of infection and other requirements as specified by the Trust. The post-holder will work as part of the Domestic Services team ensuring that a clean and safe environment is available for staff, patients and visitors in accordance with the National Standards of Cleanliness for the NHS.
NHS Banding
3
Salary
£19K-£20K
Formal Qualifications, education & training required
- NVQ Level 2 Cleaning Buildings and Interiors or equivalent time served experience
- ILM Level 2 in first-line management or equivalent qualification
- Basic training in COSHH, Manual Handling and general Health and Safety.
- Basic IT qualification
- GCSE or equivalent in English and Maths
Essential skills and competencies
- Working knowledge and understanding of risk assessment, COSHH, Manual Handling and general Health and Safety.
- Able to undertake a range of administrative tasks including accurate record-keeping, timesheets, work rosters, ordering and stock keeping.
- A sound understanding of Domestic Services and the importance of customer care.
- Basic knowledge and understanding of relevant Human Resource issues. i.e. Terms and Conditions of employment.
- Ability to create and save documents using word, excel and outlook.
- Ability to supervise and lead a number of staff working a variety of work rosters and working hours.
- Ability to deliver a high-quality service to a range of locations.
- A good organiser with the ability to prioritise, delegate and monitor services.
- Able to communicate effectively both orally and in writing.
- Able to negotiate effectively with staff and customers to resolve problems and initiate changes.
- Capable of implementing change management and working arrangements necessary for service improvement.
- Capable of a pragmatic approach to solving difficult situations and problems.
- Ability to work under pressure.
- Self-motivated with a flexible approach.
Desirable skills and competencies
Knowledge of PLACE audits, National Standards of Cleanliness and appropriate cleaning practices
Essential experience
Experience of supervising a team
Job Title: Domestic Services Officer/Co-ordinator
Overview
The post holder will work as part of the Estates and Facilities Department, working within the Domestic Department. They will manage the operational elements of the department, ensuring that a well co-ordinated, professional and customer-focused service is provided to all stakeholders, both internal and external. The key priority will be the responsibility for the day to day supervisory management, training and development of the Domestic Supervisors and maintaining excellent relationships with stakeholders. The post holder will work closely with the Assistant Domestic Services Manager, as well as covering in their absence.
NHS Banding
4
Salary
£21K-£24K
Formal Qualifications, education & training required
- City and Guilds qualification or proven level of experience, equivalent to NVQ level 3
- Relevant Supervisory/ First Line Management qualification
Essential skills and competencies
- Knowledge of current facilities management legislation.
- Ability to understand and adhere to standards and procedures.
- Ability to train staff, able to influence and motivate staff on a daily basis ensuring that staff work as a team to achieve departmental objectives.
- Possess excellent interpersonal skills and have the ability to draw upon a range of communication skills, including tact, diplomacy, persuasion.
- Have the ability to influence and persuade colleagues from a range of different levels within the Trust and external stakeholders.
- Creative thinker, team leader and team player.
Desirable skills and competencies
None
Essential experience
- Current/recent experience and knowledge of managing a domestics or similar/relevant department, delivering a range of different services to a variety of stakeholders.
- Experience of managing and delivering facilities services within the NHS or similar.
- Budget management experience
Job Title: Domestic Services Manager
Overview
The post holder will work as part of the Estates and Facilities Department, working within the Domestic Department. They will manage the operational elements of the department, ensuring that a well co-ordinated, professional and customer-focused service is provided to all stakeholders, both internal and external. The key priority will be the responsibility for the day to day supervisory management, training and development of the Domestic Supervisors and maintaining excellent relationships with stakeholders. The post holder will work closely with the Assistant Domestic Services Manager, as well as covering in their absence.
NHS Banding
6 or 7
Salary
£21K-£24K
Formal Qualifications, education & training required
- City and Guilds qualification or proven level of experience, equivalent to NVQ level 3
- Relevant Supervisory/ First Line Management qualification
Essential skills and competencies
- Knowledge of current facilities management legislation.
- Ability to understand and adhere to standards and procedures.
- Ability to train staff, able to influence and motivate staff on a daily basis ensuring that staff work as a team to achieve departmental objectives.
- Possess excellent interpersonal skills and have the ability to draw upon a range of communication skills, including tact, diplomacy, persuasion.
- Have the ability to influence and persuade colleagues from a range of different levels within the Trust and external stakeholders.
- Creative thinker, team leader and team player.
Desirable skills and competencies
None
Essential experience
Current/recent experience and knowledge of managing a domestics or similar/relevant department, delivering a range of different services to a variety of stakeholders. Experience in managing and delivering facilities services within the NHS or similar. Budget management experience
Disclaimer
The salary banding for any NHS post has a clearly defined start point, and salary progression based on nationally negotiated pay scales (Agenda for Change). These bandings and pay points are widely available https://www.nhsemployers.org/pay-pensions-and-reward/agenda-for-change/pay-scales/annual
The agreed starting point for any post is at the bottom of the pay scale with annual progression until the top of the pay scale is reached. Candidates should expect to start on the bottom of the pay scale for the role they are considering unless they have previous directly related NHS experience in a similar role.
